Yearly Archives: 2019

New community bingo session

A new community bingo group is now up and running at the Resource Centre each Wednesday, 12pm to 2pm. 

Organised by the Tees Valley Asian Welfare Forum (TVAWF), the fun bingo sessions are designed to integrate the organisation’s members with other community groups in the Middlesbrough.  TVAWF already runs day care sessions for men and women at the Resource Centre each Monday, Tuesday and Thursday where members get involved in various activities including chair-based exercises, flower arranging, crafts and cookery.

For further information contact Aneeka via email at:

New Directions team move into Resource Centre

The New Directions Youth Employment Initiative (YEI) team has moved into the Resource Centre to help young people in the local area get a new start in life.

The six strong team is working with 15 to 29-year-olds, who are not currently in employment, education or training (NEET), supporting them with CV writing and interview techniques, signposting to jobs, volunteering and training opportunities. They are also   working with young people to help build their confidence and improve their employability skills. 

The New Directions project is back up and running for a second phase after the team helped almost 600 young people from Middlesbrough and Stockton into employment, education and training between July 2016 and July 2018. 

Angie Kelly, centre manager for the Resource Centre, said: “We are pleased to welcome the New Directions team to the Resource Centre.  With the Work IT Out and Free Your Potential training courses up and running here too, our venue is fast becoming a hub for employability support.”

To find out more about Actes’ New Directions programme contact 07801 897 864 or email

Centres recognised for Customer Service Excellence

The Acklam Green Centre and Resource Centre have once again been recognised for pushing the boundaries with customer service standards, having achieved the Customer Service Excellence quality mark for another three years.

The hallmark is awarded to organisations that focus on the individual needs and preferences of their customers. To be recognised as achieving Customer Service Excellence, organisations must meet five criteria; Customer Insight, The Culture of the Organisation, Information and Access, Delivery and Timeliness and Quality of Service.

When describing Actes, owners of the Acklam Green Centre and Resource Centre, the feedback in the report stated; “Actes were found to have a deep understanding of, and commitment to, Customer Service Excellence.  The commitment was displayed from Senior Management levels through to operations and front-line staff.”

The awarding body also noted areas of Compliance Plus, where Actes had gone above and beyond the requirements of the standard.  These included the strong partnerships Acklam Green Centre has built with its customers and tenants including Simon Carson Sports School, which has been able to expand its business within the centre over the past five years, and Cleveland Alzheimers Residential Centre Ltd who use the centre for regular tea dances and cinema screenings.

Donna Smith, facilities manager, said: “We are delighted to have been awarded the Customer Service Excellence standard for another three years. We pride ourselves on delivering excellent standards of customer service, taking on board customers’ feedback and continually improving what we do.  This standard is testament to the hard work that goes on across the business to achieve these aims.”

Incredible turnout for Middlesbrough community food gathering

Middlesbrough’s first community food gathering recently took place at the Resource Centre – bringing together everyone with an interest in local food, including growers, producers, retailers and consumers.

The day-long event aimed to strengthen the movement for more sustainable and fairer food which has been building for a number of years within Middlesbrough, and involved a broad range of  people who work within or have an interest in community led food projects (growing, cooking, selling food or eating), to improve the local food system through a more joined up approach and to discuss some new and exciting ideas that people can get involved in.

Guests were introduced to Incredible Edible, a national movement whose vision is to create kind, confident and connected communities through the power of food.  The event marked the launch of Incredible Edible Middlesbrough which will enable individuals and groups to work together under a united banner with the aim of developing stronger networks and links between all the activities which are going on in the area.  

The event introduced the organising group for Incredible Edible Middlesbrough – Liz, a chef, Josh, a coffee shop owner, food activists Laurissa and Catherine and Julian, a local cider maker, together with the North East’s Incredible Edible Network Regional Facilitator, Joe Dunne who also leads the Middlesbrough Food Partnership in his role at Middlesbrough Environment City. 

To kickstart proceedings, Pam Warhurst, founder of the Incredible Edible movement gave an inspirational talk to the 50 plus guests in attendance.  This was followed by a video showing the story of the Kindling Trust based in Manchester and a talk from Dave Laing from the Clucking Pig.  He told the story of his food business which takes eggs from ex-battery hens with local meat, including pheasants shot on game estates that would otherwise be wasted, to make scotch eggs which the Royal Family have enjoyed. 

During the practical part of the itinerary guests heard from the organising group about the projects that have already been identified as priorities and were encouraged to discuss ideas for making them work.  The four projects that are being developed are;

1. A surplus produce kitchen, cooking spare food into saleable products for all to share;

2. A surplus food gleaning group, collecting and redistributing surplus crops from farmers and growers;

3. A producers’ co-operative, a group to support people making and growing food products and selling them;

4. A skills and asset register, where talents and resources can be logged to share, helping food learning and education.

Catherine Howell, a local food activist who runs a number of growing projects across Middlesbrough, including a gardening club which grows produce in the Resource Centre’s gardens as well as at other venues, said: “There’s such a lot of good work going on already across Middlesbrough to promote local food, however the launch of Incredible Edible will bring even more individuals and groups on board and will help everyone involved to work together more effectively to improve our local food system.”

The event took place in the Resource Centre’s Ford Hall and organisers made use of the centre’s large fully-kitted kitchen to cook up a meal for the guests made of local food which had been reclaimed from going to waste.

Angie Kelly, centre manager at the Resource Centre, said: “We were delighted to host the Middlesbrough community food gathering and the launch of Incredible Edible Middlesbrough.  Our large conference hall and adjacent kitchen are ideal for this type of event.

“We’re proud to play a part of the local food movement by supporting groups with access to our gardens to grow a range of produce and we hope Incredible Edible Middlesbrough is a huge success.”

For further information about Growing Middlesbrough visit

For further information about the Resource Centre contact the team on 01642 255 001 or email