Monthly Archives: March 2019

New community bingo session

A new community bingo group is now up and running at the Resource Centre each Wednesday, 12pm to 2pm. 

Organised by the Tees Valley Asian Welfare Forum (TVAWF), the fun bingo sessions are designed to integrate the organisation’s members with other community groups in the Middlesbrough.  TVAWF already runs day care sessions for men and women at the Resource Centre each Monday, Tuesday and Thursday where members get involved in various activities including chair-based exercises, flower arranging, crafts and cookery.

For further information contact Aneeka via email at:

New Directions team move into Resource Centre

The New Directions Youth Employment Initiative (YEI) team has moved into the Resource Centre to help young people in the local area get a new start in life.

The six strong team is working with 15 to 29-year-olds, who are not currently in employment, education or training (NEET), supporting them with CV writing and interview techniques, signposting to jobs, volunteering and training opportunities. They are also   working with young people to help build their confidence and improve their employability skills. 

The New Directions project is back up and running for a second phase after the team helped almost 600 young people from Middlesbrough and Stockton into employment, education and training between July 2016 and July 2018. 

Angie Kelly, centre manager for the Resource Centre, said: “We are pleased to welcome the New Directions team to the Resource Centre.  With the Work IT Out and Free Your Potential training courses up and running here too, our venue is fast becoming a hub for employability support.”

To find out more about Actes’ New Directions programme contact 07801 897 864 or email

Centres recognised for Customer Service Excellence

The Acklam Green Centre and Resource Centre have once again been recognised for pushing the boundaries with customer service standards, having achieved the Customer Service Excellence quality mark for another three years.

The hallmark is awarded to organisations that focus on the individual needs and preferences of their customers. To be recognised as achieving Customer Service Excellence, organisations must meet five criteria; Customer Insight, The Culture of the Organisation, Information and Access, Delivery and Timeliness and Quality of Service.

When describing Actes, owners of the Acklam Green Centre and Resource Centre, the feedback in the report stated; “Actes were found to have a deep understanding of, and commitment to, Customer Service Excellence.  The commitment was displayed from Senior Management levels through to operations and front-line staff.”

The awarding body also noted areas of Compliance Plus, where Actes had gone above and beyond the requirements of the standard.  These included the strong partnerships Acklam Green Centre has built with its customers and tenants including Simon Carson Sports School, which has been able to expand its business within the centre over the past five years, and Cleveland Alzheimers Residential Centre Ltd who use the centre for regular tea dances and cinema screenings.

Donna Smith, facilities manager, said: “We are delighted to have been awarded the Customer Service Excellence standard for another three years. We pride ourselves on delivering excellent standards of customer service, taking on board customers’ feedback and continually improving what we do.  This standard is testament to the hard work that goes on across the business to achieve these aims.”